Privacy Policy

1. Introduction

Mebar Technologies Ltd. ("Mebar," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

2. Information We Collect

Personal Information

• Full name and contact information (phone number, email address)
• Profile photo (optional)
• Government identification for driver verification
• Payment method information (card details, mobile banking)
• Emergency contact information

Location Information

• Real-time location during ride requests and trips
• Pickup and destination addresses
• Frequently visited locations for convenience
• Route and trip history for service improvement

Device and Usage Information

• Device type, operating system, and app version
• IP address and mobile network information
• App usage patterns and preferences
• Crash reports and performance data

3. How We Use Your Information

We use your information to:

• Provide Transportation Services: Connect riders with drivers and facilitate rides
• Process Payments: Handle fare collection and driver payments
• Ensure Safety: Verify driver identities and monitor trip safety
• Customer Support: Respond to inquiries and resolve issues
• Service Improvement: Analyze usage patterns to enhance our platform
• Marketing: Send promotional offers and service updates (with consent)
• Legal Compliance: Meet regulatory requirements in Bangladesh

4. Information Sharing

We may share your information in the following circumstances:

With Other Users

• Riders and drivers see each other's names and profile photos during trips
• Location information is shared for pickup and navigation purposes
• Contact information for trip coordination (masked phone numbers)

With Service Providers

• Payment processors (bKash, Nagad, Rocket, credit card companies)
• Mapping and navigation services
• Cloud storage and hosting providers
• Customer support and analytics tools

For Legal Reasons

• To comply with Bangladesh laws and regulations
• To respond to legal requests from authorities
• To protect the safety of users and the public
• To enforce our Terms of Service

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability testing
• Access controls and employee training
• Secure data centers with backup systems
• Payment card industry (PCI) compliance

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

• View and update your profile information in the app
• Request a copy of your personal data
• Correct inaccurate information

Location Services

• Control location sharing through device settings
• Choose when to share location (always, while using app, never)
• Note: Location services are required for core ride functionality

Marketing Communications

• Opt out of promotional emails and SMS
• Customize notification preferences in the app
• Unsubscribe links in all marketing communications

Account Deletion

• Request account deletion through the app or customer support
• We may retain some information for legal and safety purposes
• Deletion may take up to 30 days to complete

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Information: Until you delete your account
• Trip History: 7 years for tax and regulatory compliance
• Payment Records: 7 years as required by Bangladesh financial regulations
• Location Data: Deleted after 3 years unless required for legal purposes
• Support Communications: 2 years for quality assurance

8. International Transfers

Your information may be transferred to and processed in countries other than Bangladesh for cloud storage and processing services. We ensure appropriate safeguards are in place for such transfers, including:

• Contractual protections with service providers
• Compliance with international data protection standards
• Regular audits of data handling practices

9. Children's Privacy

Mebar's services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

10. Third-Party Services

Our app may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to these external services. We encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through the app, email, or by posting a notice on our website. Your continued use of our services after changes constitute acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: