Your Safety is Our Priority
We're committed to providing safe rides for everyone. Learn about our safety features, guidelines, and how we're working to keep you protected every step of the way.
Built-in Safety Features
Technology and policies designed to keep you safe
Driver Verification
All drivers undergo comprehensive background checks, license verification, and regular vehicle inspections before joining our platform.
GPS Tracking
Real-time GPS tracking allows you to share your trip with trusted contacts and helps us monitor every ride for safety.
Emergency Button
One-tap emergency button instantly alerts our support team and local authorities if you ever feel unsafe during a ride.
24/7 Support
Our safety team is available around the clock to respond to incidents, answer questions, and provide assistance.
Two-Way Ratings
Both riders and drivers rate each other after every trip, helping maintain high standards and accountability on our platform.
Insurance Protection
Comprehensive insurance coverage protects both riders and drivers throughout every Mebar trip.
Safety Guidelines
Simple steps to ensure a safe ride experience
For Riders
Verify Your Driver
Check the license plate, driver photo, and name before getting in the car.
Share Your Trip
Let trusted friends or family know your trip details and expected arrival time.
Sit in the Back
For comfort and safety, sit in the back seat when riding alone.
Trust Your Instincts
If something doesn't feel right, don't hesitate to end the trip and contact support.
Wear Your Seatbelt
Always buckle up for your safety, regardless of the trip length.
For Drivers
Keep Your Documents Ready
Always carry your driver's license, vehicle registration, and insurance papers.
Maintain Your Vehicle
Regular maintenance ensures your vehicle is safe and comfortable for passengers.
Follow Traffic Rules
Obey all traffic laws and drive defensively to protect yourself and passengers.
Stay Alert
Never drive when tired, under influence, or distracted. Take breaks when needed.
Professional Conduct
Maintain professional behavior and respect passengers' comfort and privacy.
Emergency Procedures
What to do in case of an emergency
Stay Calm
Take a deep breath and assess the situation. Your safety is the priority.
Use Emergency Button
Press the emergency button in the app to alert our safety team immediately.
Call for Help
Call 999 for police or medical emergencies, or our 24/7 support line.
Emergency Contacts
Community Standards
Guidelines that help create a safe and respectful environment for everyone
Respectful Behavior
- Treat everyone with respect and courtesy
- No discrimination based on race, gender, religion, or other factors
- Maintain appropriate conversation and behavior
- Respect personal space and privacy
Prohibited Actions
- Harassment, threats, or inappropriate contact
- Use of alcohol or drugs during rides
- Smoking or vaping in vehicles
- Damaging property or leaving a mess
Report a Safety Issue
If you experienced or witnessed something concerning during a trip, please report it immediately. We take all reports seriously.